A: At Nowicki's Wicks, we strive to process and ship all our orders promptly to ensure a smooth and efficient delivery experience. Orders are typically processed within 1-2 business days after purchase. Delivery times depend on your location: standard shipping within the continental United States usually takes 3-7 business days. Once your order has shipped, you will receive a confirmation email with tracking information so you can easily monitor your shipment's progress until it arrives at your doorstep. If you have any questions about your delivery, our customer service team is available to assist you.

A: You can return unused or damaged products within 30 days for a refund or exchange. Products must be in original packaging and unused. Contact us to start a return. Shipping costs are non-refundable, and return shipping fees apply unless due to a defect or error. Slight cracking of the wax melt does not constitute grounds for a return. Color inconsistency and strength of fragrance do not constitute grounds for a return, as is the nature with handmade wax melts. Thank You!

Soy wax is a plant based wax that comes from soy beans. The wax is made from the de-hulled beans via the hydrogenation process. Soy wax is renewable and burns cleanly when well maintained. It is a favorite of many chandlers worldwide. Sources: www.candlescience.com